作者：周怀龙

为向公民、法人和其他组织提供方便、快捷、优质、高效的精细化公共服务，明确责任主体，接受监督，日前，国土资源部办公厅出台《国土资源部政务大厅首问负责制度暂行办法》，规定部行政审批事项和政府信息依申请公开等公共服务事项的咨询、办理，按照“一站式”服务的要求，“谁受理，谁负责到底”的原则，实行首问负责制。

　　《办法》规定，政务大厅统一办理部行政审批事项和政府公开申请材料的接收、形式审查、过程督办，以及接收回执、补正与受理通知、审批结果、答复意见的送达等工作，提供一条龙“窗口”服务。

　　《办法》规定，公民、法人和其他组织到国土资源部咨询、申请办理行政审批或政府信息依申请公开等公共服务事项时，政务大厅接受询问或申请的首位工作人员即为首问负责人，首问负责人根据岗位职责对咨询、办理事项负责到底。对属于首问负责人岗位职责范围的事项，必须认真给予解答并及时办理。可以当场办结的，须当场办结；不能当场办结的，向申请人说明办理时限。对不属于首问负责人岗位职责范围，但属于政务大厅职责范围的事项，首问负责人要负责告知或指引到相关的工作岗位，该岗位工作人员相应成为首问负责人。政务大厅主任对政务大厅实施首问负责制负总责。

　　《办法》规定，实行一次性告知制度。对于材料齐全、符合法定形式、纸质与电子文档一致的行政审批报件，当场接收；对于手续、材料不齐全或不符合法定形式等不具备受理条件的行政审批报件，或在司局审查过程中需要补正的，必须一次性书面告知申请人办理程序、必备或需补正的材料，列出补充材料目录清单，并告知申请人暂时不能受理或需要补正的原因。

　　《办法》规定，严格执行限时办结制度。政务大厅工作人员和相关司局主办人员，在申请报件的接收、补正、受理、审查等各个环节，都应遵照行政审批事项办事指南规定的法定时限，按时办结。政务大厅通过“行政许可审批业务督办系统”了解办理情况，对行将超期的申请报件，及时提醒有关会审单位如期办结，并定期汇总办理情况报会审会通报。

　　《办法》还规定，政务大厅工作人员要统一制服、佩戴实名胸卡，在服务窗口设立岗位桌牌，提供实名制服务，接受监督。工作人员不得以任何借口刁难、推诿、拒绝办理或拖延处理时间。

To the citizens, legal persons and other organizations to provide convenient, fast, high-quality, refined and efficient public services, a clear responsibility to the principal, accept supervision, recently, the Office of Land and Resources promulgated the "Interim Measures of Land and Resources Administration Hall Shouwenfuze system" requiring the Department of administrative examination and approval matters and apply for a public government information in accordance with matters of public services such as consulting, processing, in accordance with "one-stop" service requirements, "who accepted, who is responsible in the end" principle, the implementation of Shouwenfuze system.

"Approach" provides the integration of the Ministry of Home Affairs Hall of administrative examination and approval matters and the Government to disclose the receiving application materials, forms review, the process of supervision, as well as to receive receipt, correction and acceptance notification of the outcome, the answer advice service, etc., provide one-stop "window" service.


"Rules" provides that citizens, legal persons and other organizations to the Ministry of Land and consultation, the application for administrative approval or apply for a public government information in accordance with public services such matters, the Chief Hall for questioning, or the application of the first staff person in charge and who shall be the first asked for job responsibilities under the consultation, is responsible for handling matters in the end. Person in charge and people belonging to the scope of job responsibilities, must be handled carefully to answer questions in a timely manner. May be the approval, shall be the approval,; not the approval, to the applicant the processing time. On the person in charge who do not belong to the scope of job responsibilities, but the lobby area of responsibility rests with the Chief matter or inform the person in charge and who is responsible for the guidelines to the relevant posts, the posts become the person in charge and who staff accordingly. Director of the Chief Administrative hall, hall system of overall responsibility for the implementation of person in charge.


"Approach" provides a one-time implementation of this system. For material complete, meet the statutory forms, paper and electronic documents the same administrative examination and approval newspaper pieces on the spot to receive; for the procedures, materials, incomplete or does not meet the statutory forms, which do not have the conditions of admissibility of reported cases of administrative examination and approval, or in the Division Board for review required in the process of correction, it must inform the applicant in writing a one-time handling procedures, and necessary corrections may need materials, supplementary materials are listed in a directory listing, and inform the applicant is temporarily unable to accept the reason or need to make corrections.


"Rules" provides that the strict implementation of the system within limited period. Chief Hall staff and related departments and bureaus organized personnel, apply pieces of the receipt, correction, acceptance, review and other links should be acting in accordance with the administrative approval items required by the guidelines of the statutory time limit on time Banjie. Chief Hall through "operational supervision and approval of administrative licensing systems" understanding of handling the situation, soon extended to apply to the parts, a timely reminder of the joint hearing scheduled Banjie units, and regularly report the summary trial at bar will be notified handling.


"Procedures" also stipulates that the Chief Hall staff need to work in uniform, wearing real name badge, the establishment of posts in the service window, table card, providing real-name system services, accept supervision. Staff members shall not use any excuse to make things difficult for the pretext, refuse or delay the processing time.